For ages 21+

wien's commitment to responsible gaming

It is important to stay aware before entertainment turns into a problem. wien believes gaming should be controlled, enjoyable, and never a burden.

24/7 Support SSL Secured Self-Exclusion Deposit Limit Setting

Play with awareness

The foundation of responsible gaming is knowing your limits and sticking to them.

Online betting and casino games are a form of entertainment — but they only stay enjoyable when done with awareness and within set limits. At wien, we actively support every member in this regard. Our Terms and Conditions detail our responsible gaming policies.

wien is for adults aged 21 and over only. Minors are strictly prohibited from opening an account or placing any kind of bet. If anyone under 18 lives in your household, keep your account secure and always remember to log out.

The purpose of gambling should be entertainment — never a primary source of income. Winning and losing are a normal part of the game. If you feel the urge to bet more after a losing session to recover losses, that can be an early warning sign. Taking a break in such situations is the wisest course of action.

Support from family and close ones is very important here. If you feel that your gaming habits are negatively affecting your relationships or financial situation, speak openly with someone close to you. Professional counselling can also be effective. You can find answers to more general questions about responsible gaming on our FAQ page.

Keeping every wien member's information secure is our priority. Under our Privacy Policy, your personal and financial information is never unnecessarily disclosed to third parties. When you set your own limits or request self-exclusion, that information also remains completely confidential.

Core principles of aware gaming

Only bet money you can afford to lose
Set a budget in advance and stick to it
Take regular breaks — do not play for hours on end
Avoid playing under the influence of alcohol or any other substance
Do not chase losses by increasing your bets impulsively

Keeping these principles in mind ensures gaming stays within the bounds of entertainment.

Features for setting your own limits

wien provides several tools to help you stay in control of your gaming.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, deposits beyond the defined limit are not possible, keeping your budget under control.

Session Time Limit

After a set period of time, your account automatically takes a break. This effectively helps reduce the habit of playing continuously for long stretches.

Loss Limit

Set a limit so that play stops after losing a certain amount — protecting yourself from unexpectedly large losses.

Cooling-Off Period

If you feel you need a short break, you can temporarily close your account for anywhere between 24 hours and 30 days. The account reactivates automatically when the period ends.

Self-Exclusion

If you feel your gaming habits are getting out of control, you can request a long-term self-exclusion (6 months to 5 years, or permanently). Your account will be completely inactive during this period.

Request Support

At any time, contact us via our 24/7 live chat or email to request that responsible gaming tools be activated. Our team provides support in both Bengali and English.

Warning signs

If these signs appear, it is time to seek support.

Spending beyond budget

Repeatedly spending more than your set budget and constantly raising the limit each time.

Chasing losses

Betting more after a loss to try to recover the money, which often leads to even greater losses.

Hiding from loved ones

The habit of concealing the amount you play or how money is being spent from family or friends.

Emotional distress

Feeling irritable, anxious, or low when unable to play, and feeling that gaming is the only way to feel calm.

Neglecting work and studies

Regularly losing focus on daily responsibilities, work, or studies due to gaming.

Strained relationships

Repeated arguments or growing distance with family or friends over betting.

Where to find support

If you are struggling, seek help rather than facing it alone — there is no shame in it.

wien Live Chat Support

Our support team is available on live chat 24 hours a day, 7 days a week. Speak in Bengali, ask to set self-limits or self-exclusion — you will be assisted with complete confidentiality.

Contact by Email

You can also reach us by email outside of live chat. If you send any responsible gaming request by email, our team will respond as soon as possible.

Family and Professional Counselling

Speak with a trusted family member or a professional mental health counsellor. Professional counselling is a proven and effective method for overcoming gambling addiction.

Assess yourself

Ask yourself the questions below — answering honestly will help you understand where you stand.

Do you often spend more time or money on gaming than you planned?
Do you feel unable to stop even when you want to?
Have you taken on debt or borrowed money from family to fund your gaming?
Is gaming causing you to neglect work, studies, or family responsibilities?
Do you feel angry, frustrated, or aggressive when you lose?
Have you lied to or hidden information from loved ones about your gaming?

If you answered "yes" to one or more of these questions, consider seeking support. This is not a sign of weakness — it is a courageous step toward taking control of your own life.

wien's commitment

Our dedication to responsible gaming is shown through actions, not just words.

Age Verification

Age is verified at the time of account registration. No one under 21 can open an account on wien.

Secure Transactions

Every deposit and withdrawal is secured through SSL encryption. Safe payments via bKash, Nagad, Rocket, and Upay.

Transparent Information

Every bonus, condition, and rule is clearly stated in Bengali — no hidden information.

Active Monitoring

When unusual gaming patterns are detected, our team proactively reaches out to the member.

Important information

Message us on live chat or send an email at any time to activate responsible gaming tools. Your request will be handled confidentially.

After self-exclusion, it is not possible to reactivate your account before the set period expires. This policy exists for your protection.

Remember — betting is never a solution to financial problems. Play only for entertainment, within a set limit.

Frequently Asked Questions

Answers to common questions about responsible gaming.

Contact our support team via live chat or email to request self-exclusion. Specify the duration you want (6 months, 1 year, 5 years, or permanent). Your account will be fully closed for that period and no promotional messages will be sent during that time.

Lowering a limit takes effect immediately. However, increasing a limit has a mandatory waiting period for security reasons — this delay is intentional to prevent impulsive decisions. Contact support via live chat to change your limit.

Members must be at least 21 years old to open an account and place any kind of bet on wien. Age information is collected at registration, and age is confirmed during account verification using a national identity card or other valid ID.

Start by speaking with them calmly and without judgment. Gambling addiction is a mental health issue, not a moral failing. Encourage them to see a professional mental health counsellor. You can also contact our support team on their behalf if needed.

A cooling-off period is short-term — from 24 hours up to 30 days. The account reactivates automatically when the period ends. Self-exclusion is long-term — from 6 months up to permanent — and cannot be reversed before the set period expires. If you feel the problem is serious, self-exclusion is the right choice.

Yes. Our support team assists in both Bengali and English. You can speak Bengali via live chat and email 24 hours a day, 7 days a week. Feel free to ask any responsible gaming question in Bengali.