wien's Privacy Policy
Protecting your personal information is our top priority at wien. This document explains in detail what information is collected, how it is used, and what your rights are.
wien is committed to creating a safe and trustworthy online gaming environment for users in Bangladesh. When you register on our site, play games, make a deposit, or contact support — it is our responsibility to keep the information you provide secure.
Alongside reading this privacy policy, it is important to familiarise yourself with our Terms and Conditions, as both documents together form the overall framework governing your account. If anything is unclear, please contact us.
What Information We Collect
wien collects only the information that is necessary to operate the platform and provide a secure service. The different types of information are explained separately below.
1.1 Information Collected at Registration
When creating an account, you are required to provide the following details:
- Full name (as on your national ID card)
- Date of birth (for age verification — minimum 21 years)
- Mobile number (Bangladeshi)
- Email address
- Preferred username and password
1.2 Transaction-Related Information
Payment method details are recorded during deposits and withdrawals. wien currently supports transactions via bKash, Nagad, Rocket, and Upay. This information is used for account verification and fraud prevention. No financial information is sold to third parties.
1.3 Technical and Usage Information
When you browse wien, some technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Which pages were visited on the site and for how long
- Cookies and session identifiers
- Referral source (which link you came from)
1.4 Communication-Related Information
If you contact our support team via live chat or email, a record of that conversation may be stored. This is used to improve service quality and provide you with faster assistance in the future.
Purpose of Using Information
Collected information is used for specific and legitimate purposes. wien never processes your information unnecessarily.
2.1 Account Management
Your registration details are used to create your account, verify it, and ensure secure login. Once identity verification is complete, bonuses and VIP benefits are activated.
2.2 Payment Processing
Financial information is used to complete deposits and withdrawals and to maintain a transaction history. Your account details are also needed to apply the minimum deposit of ৳200 and minimum withdrawal of ৳800.
2.3 Security and Fraud Prevention
Technical information is analysed to detect unauthorised access, multiple accounts created by the same person, and financial fraud. SSL encryption is used to keep all data transfers secure.
2.4 Customer Service
Communication records help resolve your questions or issues quickly. wien's support team provides assistance 24/7 in Bengali and English via live chat and email. You can also visit our FAQ section for answers to common questions.
2.5 Promotional Communications
With your consent, wien may send you information about bonuses, offers, and new games by email or SMS. You can turn off this type of communication at any time from your account settings.
2.6 Platform Improvement
By analysing user preferences and behaviour, we continually improve the site design, game layout, and overall experience. This analysis is done in a fully anonymous manner.
Information Sharing and Disclosure
3.1 Service Provider Partners
The minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technical service providers for operational purposes. These partners use the information only to provide their specific services and operate under confidentiality agreements.
3.2 Legal Obligations
If wien is required to provide information under a court order or a request from a legitimate investigating authority, it will comply. Where the law permits, we will endeavour to notify you in advance.
3.3 Business Changes
If there is any change in wien's ownership or structure, user information may be transferred to the new managing entity. In such cases, users will be notified in advance and data protection will continue under this privacy policy.
3.4 With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent before sharing information with third parties.
Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files stored in your browser. wien uses cookies to maintain site functionality, keep your login session active, and remember your preferred language and settings.
4.2 Types of Cookies
- Essential Cookies: Required for core site functionality — login, session management.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Collect site traffic and usage statistics, completely anonymously.
4.3 Cookie Controls
Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may limit some site functionality and may disrupt the login process.
Data Security Measures
5.1 Technical Security
wien uses SSL (Secure Sockets Layer) encryption technology for all data transmission. Passwords are never stored in plain text — they are kept in the database in hashed and salted form. Firewalls and intrusion detection systems are active at all times.
5.2 Administrative Controls
Only authorised staff can access user information, and their access is limited to what their role requires. All staff sign confidentiality agreements and receive regular security training.
5.3 Response to a Data Breach
In the event of a data breach, we will promptly notify affected users and take the necessary steps to limit the damage. You are advised to use a strong password and not share it with anyone to keep your account secure.
Data Retention Period
6.1 Information for Active Accounts
All personal and transaction-related information is retained for as long as your account remains active. Financial records may be kept for a defined period after account closure based on legal requirements.
6.2 After Account Closure
If you close your account or it becomes inactive, personal information other than required financial records will be deleted or anonymised within a reasonable time. A deletion request can be made using the method described below.
Your Rights and Controls
As a wien user, you have a number of important rights over your own information.
7.1 Right to Access
If you want to know what information we hold about you, submit a request through support. After verification, we will provide the information within a set timeframe.
7.2 Right to Correction
If any of your stored information is incorrect, you can request that it be corrected. Some details can be changed directly in your account settings; for others, please contact support.
7.3 Right to Deletion
You can request deletion of information that falls outside any legal retention obligations. For active accounts, this may be linked to account closure.
7.4 Right to Opt Out of Promotional Communications
You can stop receiving promotional emails or SMS at any time. Change this preference through your account settings or via support.
7.5 Responsible Gaming Services
wien uses your information to operate responsible gaming features — such as setting deposit limits, self-exclusion, and reality checks. For more details on these services, read our Responsible Gaming Guide.
Protection of Minors
wien is for people aged 21 and above only. We do not knowingly collect or process the personal information of anyone under 21. Age is verified at registration, and if an underage account is found to have been opened due to false information, it will be closed immediately upon detection and the associated data will be deleted.
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in our service, new technologies, or legal requirements. For significant changes, a notice will be sent to your registered email or posted on the site.
You can check the "Last Updated" date at the top of this page to see when the policy was last changed. Continuing to use the site after any changes means you have accepted the revised policy.
Contact Us
10.1 Privacy-Related Requests
For any questions, requests, or complaints regarding your information, contact us through the following:
- Live Chat: Available 24/7 from any page on the site
- Email: [email protected]
We can provide assistance in both Bengali and English. Identity verification may be required for privacy-related requests.
10.2 Complaint Resolution
If you have a complaint about how your information is used, please first try to resolve it through the support team. We take all complaints seriously and are committed to resolving them as quickly as possible.