wien's Complete Terms and Conditions

1. General Provisions and Definitions

These Terms and Conditions ("Terms") form a legal agreement governing the use of the wien platform and all its services. "Member" refers to any person registered on this platform. "Platform" refers to both the wien website and mobile application.

"Services" as used in these Terms means sports betting, casino games, live casino, virtual sports, and other related gaming features. By accessing the platform, the member gives full acceptance of these Terms.

If a member does not understand or disagrees with any part of these Terms, they are advised to contact the wien support team before starting to use the services.

2. Eligibility and Account Registration

To open an account on wien and use its services, the following conditions must be met:

• The member must be 21 years of age or older.
• All information provided at registration must be truthful, complete, and current.
• Each person may open only one account. If a person holds more than one account, those accounts will be cancelled and the associated balances may be forfeited.
• An active mobile number is required for registration, which must be confirmed via OTP verification.
• The mobile number and email address provided must belong to the member and may not be shared with anyone else.

wien reserves the right to verify the information provided by a member and to request additional information at any time. If an account is registered with false information, it may be cancelled immediately.

3. Account Verification (KYC)

To ensure secure and transparent services, wien verifies the identity of all members. The verification process is as follows:

• A clear photo of a National ID Card (NID), passport, or driving licence must be submitted.
• Verification is mandatory before withdrawals or for transactions above a specified limit.
• Withdrawal requests on verified accounts are processed promptly.
• Failure to complete verification or delays in submitting information may result in account restrictions.

All documents submitted by a member are kept confidential and used solely for verification purposes. For full details on how information is stored and used, please read our Privacy Policy.

4. Deposits and Withdrawals

wien provides deposit and withdrawal options through popular mobile banking services in Bangladesh for members' convenience.

Deposit Rules

• Accepted methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit: ৳200 (per method).
• Once a deposit is completed, the balance is added to the account instantly.
• Deposits must be made from the member's own mobile banking account.

Withdrawal Rules

• Accepted methods: bKash, Nagad, Rocket, Upay.
• Minimum withdrawal: ৳800.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• The account must be fully verified before a withdrawal can be made.
• The relevant wagering requirement must be met before a bonus balance can be withdrawn.

In the case of suspicious transactions, wien may request additional information for verification and may temporarily place the withdrawal on hold.

5. Bonuses and Promotional Offers

wien runs various bonus offers for members. Each bonus has its own applicable terms. The general bonus rules are as follows:

• Welcome Bonus: 200% bonus on the first deposit, up to ৳20,000. A 25x wagering requirement applies on the bonus amount.
• wien Weekly Reload Reward: 50% bonus on a deposit once per week, up to ৳10,000, with 20x wagering.
• wien Friday Sports Bonus: 30% bonus on deposits to the sports section every Friday, up to ৳8,000, with 15x wagering.
• wien Slots Festival Bonus: 40% bonus on a deposit to the slots section once per day, up to ৳6,000, with 25x wagering.
• wien Birthday Special Gift: Up to ৳2,000 for verified members, with 10x wagering.
• wien Refer a Friend Bonus: Up to ৳3,000 per successful referral, with 12x wagering.

Bonus funds and any winnings earned from bonuses cannot be withdrawn before the wagering requirement is completed. For example: if a member receives a ৳2,000 bonus on a ৳1,000 deposit, the total balance is ৳3,000 and the wagering required is ৳2,000 × 25 = ৳50,000.

If a bonus is misused or an attempt is made to claim a bonus through multiple accounts, the account may be closed and all balances forfeited.

6. Gaming Rules and Fair Use

All games on wien are conducted fairly and transparently. The following rules apply to all members:

• The outcome of each game is determined by a certified Random Number Generator (RNG).
• If the internet connection is lost during a game, the result of the last active bet is saved on the server.
• If a game result cannot be determined due to a technical error, the relevant bet will be cancelled and the balance refunded.
• When playing with a bonus balance, a maximum bet limit may apply on certain games.
• In sports betting, if the betting deadline has passed, the bet will be considered void.

The full game history is stored in the member's account dashboard and can be viewed at any time.

7. Prohibited Activities

The following activities are strictly prohibited on wien. Violation of these rules will result in immediate account closure and the associated balance may be forfeited:

• Operating more than one account on behalf of a single person.
• Opening or operating an account using another person's identity or financial information.
• Conducting artificial or coordinated betting activity for the purpose of meeting bonus requirements.
• Exploiting any technical error in a game or the platform.
• Conducting betting activity using automated software, bots, or scripts.
• Using funds from illegal sources on the platform.
• Harming another member through manipulation or fraud.

8. Account Suspension and Closure

wien reserves the right to temporarily suspend or permanently close a member's account in the following circumstances:

• Violation of any clause of the Terms.
• Failure to submit required verification documents within the specified time.
• Detection of unusual or suspicious activity on the account.
• Conducting harmful activity against other members or the platform.

A member will be informed as far as possible before any suspension. If there is a valid balance and no terms have been violated, that amount will be returned upon account closure.

If a member wishes to close their own account, they can contact the support team. To learn more about self-exclusion, see our Responsible Gaming Guide.

9. VIP Program

Members in wien's VIP Program are divided into four tiers based on their activity:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.4% cashback per week.
• Gold: Up to 0.6% cashback per week.
• Platinum: Up to 0.8% cashback per week.

Weekly cashback is paid on the total net loss for the week (total losses minus total winnings) at the applicable tier rate. For example: if a Gold member's net loss in a week is ৳20,000, then ৳20,000 × 0.6% = ৳120 cashback applies.

Members can move up to a higher tier through regular and active play. VIP tier changes are processed automatically. Higher tiers come with special benefits including faster withdrawal processing.

10. Data Protection and Privacy

wien treats the protection of members' personal information as a top priority. All data is transferred securely using SSL encryption technology. Members' personal and financial information is never sold or shared with any third party.

For full details on how data is collected, stored, and used, and for information about members' rights regarding their data, please read our Privacy Policy.

Members are responsible for the security of their own account. It is advisable not to share your password with anyone and to change it regularly. If unauthorised access to an account is suspected, the support team must be notified immediately.

11. Limitation of Liability

Under applicable law, wien's liability is limited in the following matters:

• Loss caused by internet disconnection or issues with third-party services.
• Financial loss caused by a member's own negligence or breach of the Terms.
• Unavoidable technical outages or temporary unavailability due to maintenance.
• Any loss resulting from a member sharing their account information with a third party.

wien is always committed to improving service quality and will work to resolve any technical issues promptly.

12. Responsible Gaming

wien believes that gaming is a form of entertainment and is committed to ensuring it does not have a negative impact on any member's life. The key points of the responsible gaming policy are:

• All services are for persons aged 21 years or older only.
• Members can set their own deposit and betting limits.
• A temporary break or self-exclusion option is available.
• Members facing gaming-related problems are encouraged to seek professional help.

For detailed guidance on dealing with gaming addiction or problematic gaming, see our Responsible Gaming Guide.

13. Changes and Amendments to the Terms

wien reserves the right to change, amend, or update any part of these Terms as needed. In the event of changes:

• Members will be notified in advance via their registered email or mobile number.
• The updated Terms will be published on this page and the "Last Updated" date will change.
• Continued use of the platform after a change constitutes acceptance of the new Terms.
• Members will be clearly notified of any significant changes.

If a member disagrees with the new terms, they may request to close their account.

14. Contact & Support

For any questions or complaints regarding the terms, wien's support team is available 7 days a week, 24 hours a day. Support channels:

• Live Chat: Support is available in Bengali and English directly through the platform's chat.
• Email: [email protected] — for sending written complaints or documents.

For quick answers to common questions, see our Frequently Asked Questions (FAQ). wien is always committed to ensuring a fair and prompt resolution to members' issues.